This article will discuss several methods for resolving the PlayStation “An Error Has Occurred” (no error code).
Error codes are notoriously inconvenient, but not having any error codes at all can be far more frustrating. A simple web search for the error will assist you in troubleshooting an error on your console or another device. In this case, however, the user is not given much information about the error.
This unidentified error, which appears with the somewhat ominous message “An error has occurred” and no other information, can be a frequent visitor to your PlayStation 4 console. This error typically occurs when you attempt to boot your PS4 or sign in to your PSN profile. In addition, it may appear while changing your account settings on occasion, but only very rarely during gameplay.
Table of Contents
Fix: PlayStation “An Error Has Occurred” (no error code)
Method 1: Change your Domain Name System (DNS) Setting
Method 2: Verify & update your PSN Account Information
Method 3: Enable or re-enable Two-Step Verification
Method 4: Log into your account from a different console
Method 5: Make a new PSN account using a new email address
Method 6: Change your Privacy Setting to ‘No One’
Method 7: Disconnect the power cord
Fix: PlayStation “An Error Has Occurred” (no error code)
Although this error appears to be hazy and ambiguous, there are a few clear and simple solutions. Most people will be fine by adjusting their PSN account settings, while others may need to try using their account on a different console. Another option is to unplug the power cable or change the DNS settings simply. Each of the methods listed below is simple and quick, allowing you to return to your favorite game quickly.
Method 1: Change your Domain Name System (DNS) Setting
DNS (Domain Name System) serves as the internet’s phone book. We can access information online using different domain names (for example, you are currently using ‘troubleshooter.xyz’). Web browsers use Internet Protocol (IP) addresses to communicate with one another. DNS converts domain names to IP addresses, which enables your browser to connect to the internet and other online resources.
You can avoid this error by changing and fine-tuning your internet connection. It will change your internet connection’s DNS address to a Google-created open DNS address. It might fix the problem, but if it doesn’t, a quick Google search will get you to the correct Open DNS address.
Method 2: Verify & update your PSN Account Information
Your PlayStation Network (PSN) account saves and syncs your personal information while also allowing you to shop for games, movies, music, and demos online.
Your hasty decision to begin gaming on a newly purchased console without first verifying your PSN account is most likely to blame for the error. Verifying and updating your account information may help you avoid this error code and gain access to specific network features.
Follow the steps below to update and verify your PSN account information to resolve this issue.
Step 1: On your computer or phone, firstly open your email inbox. Use the exact email address that you used to set up your PSN account.
Step 2: Go to your inbox and look for the email sent by PlayStation. It’s as simple as typing ‘Sony’ or ‘PlayStation’ into the search bar.
The email will request that you confirm your email address; to do so, click on the link provided in the email. After you confirm, you should not see this error again.
Note: If you haven’t used your PSN account in a long time, the link may have expired. In that case, visit PlayStation’s website and ask for a new link.
Method 3: Enable or re-enable Two-Step Verification
Some users have expressed that disabling and re-enabling the two-step verification security procedure is simple and effective. If it isn’t already enabled, simply ticking the box will do the trick.
Furthermore, by ensuring that only you have access to your PlayStation Network account, the two-step verification system protects the user from unauthorized logins. First, when a new login is detected in your system, you will receive a text message with a verification code that you must enter when attempting to log in.
Follow the steps below to change the two-step verification setting.
Step 1: Open the Settings menu and go to the ‘Account Management’ section. Select ‘Account Information’ and then ‘Security’ from the sub-menu. Next, select ‘Inactive’ from the drop-down menu and then ‘Confirm.’ Restart and re-enable the device if it is already enabled.
Step 2: Sign in with your account info if you haven’t already. Under ‘2-Step Verification,’ locate and click the ‘Set up now’ button.
Step 3: Carefully enter your mobile phone number in the pop-up box and press the ‘Add’ button. When your phone number is added, you will receive a verification code via text message. Enter this code into the PS4’s display.
Step 4: You’ll be signed out of your account and shown a confirmation screen. Continue your journey by reading the information on the screen. Then click the ‘OK’ button.
Method 4: Log into your account from a different console
If you know someone who owns a PlayStation 4 console, this method will come in handy. To resolve the PlayStation An Error Has Occurred problem, log into another console temporarily. You can give your account to a trusted friend, ask them to log out of theirs and into yours for a while.
I recommend being physically present during the process and logging into the account yourself because this is the most secure way to ensure that your account information and password are not compromised. Then, log out of that console’s account and back in to see if that solves the problem.
Method 5: Make a new PSN account using a new email address
The user’s account may not be verified due to issues with the PlayStation Network’s server. Any issues will undoubtedly be resolved by creating and logging into a new account. If you’ve recently purchased a new console, this won’t be a problem because you won’t lose any progress. Check that the new account has been timely and adequately verified before using it.
1. Start your PlayStation and navigate to the ‘New User’ section. Next, select ‘Create a User’ or ‘User 1′ on the PlayStation log-in screen. Instead of a PSN account, it creates a local user on the PlayStation.
2. Click ‘Next,’ then ‘New to PlayStation Network? Create an Account.’
3. Select the ‘Sign Up Now’ option.
4. Now, By pressing the ‘Skip’ button, you can immediately begin playing the game offline. Remember that you can sign up for the PSN later by visiting your avatar on your console’s home screen.
5. If this is your first time using your PlayStation, navigate to User 1’s profile. Enter your information accurately and truthfully, then click the ‘Next’ button on each new screen.
6. To personalize your account settings, you must enter your preferences and personal information. Sharing, messaging, and friend preferences are just a few examples.
7. If you are under the age of 18, you will only play offline. You must first obtain permission from an adult to use the online mode. If you are a minor, we strongly advise you not to enter an incorrect date of birth to access the online mode, as this violates the device’s terms of use.
8. If you are over the age of 18, the address you enter for the payment method should match the one on your credit card bill. It will prevent future errors and problems.
9. When entering your email address, make sure it’s the one you’re currently logged into, as you’ll be receiving a verification link shortly. If you cannot locate an email from the PlayStation team, check the spam or junk folder. To find the email, type ‘Sony’ or ‘PlayStation’ into the search bar. By clicking the link and entering your first and last name, you can create a new Online ID. Keep in mind that the name will be available to the public and visible to others.
If you still can’t find the email, go to ‘Help,’ change your email address again, or request your PlayStation resend. Then, click the ‘Login with Facebook’ button to link your PSN account to your Facebook account.
Method 6: Change your Privacy Setting to ‘No One’
Account-holders can easily limit their visibility to other PlayStation Network users by changing their privacy settings. It’s a solution for a completely different set of problems, but some users have reported that it could be a potential solution to your current one. Well, changing your privacy settings to ‘No One’ is worth a shot because it may resolve this issue permanently. This method of changing the settings is pretty simple.
1. Launch your console and go to the ‘Home’ menu. Next, tap the gear icon to access ‘Settings.’
2. From the Settings menu, choose the ‘PlayStation Network’ option. Then, in the sub-menu, select ‘Account Management’ and then ‘Privacy Settings.’ You may be prompted to enter your PlayStation ID password here.
3. Manually select the features for which you want to change the Privacy settings and change them all to ‘No One.’ For example, under ‘Sharing Your Experience,’ you will find ‘Activities & Trophies,’ where you can change it to ‘No One.’ The same is true for ‘Connecting with Friends,’ where you can toggle between ‘Friends of Friends,’ ‘Friends Requests,’ ‘Search,’ and ‘Players You May Know.’ Next, proceed to ‘Protecting Your Information,’ ‘Messages,’ and ‘Managing Your Friends List.’
4. Return to the main menu and restart your PlayStation console to see if the PS4 an Error Has Occurred error has been resolved.
Method 7: Disconnect the power cord
In case you receive this error while attempting to play your game and there is no other error code next to it, the technique listed below is your best bet for resolving the issue. Many users have discovered this helpful solution in various games, particularly Tom Clancy’s Rainbow Six Siege.
1. When you see the error message on your console, go to the Settings menu and select the ‘Account Management’ option. Then, click ‘Sign Out’ to log out of your account.
2. Next, turn off your PlayStation 4 console completely.
3. Gently unplug the power cord from the back of the console after it has been completely shut down.
4. Turn off the console for a few minutes; 15 minutes should be enough. Then, reconnect the PS4’s power cable and turn it back on.
5. Log in to your account again as soon as the console boots up and see if you can fix the PlayStation app An Error Has Occurred problem.