Some Overwatch players face the BN-564 error code at the initial startup that tries to connect to the servers. This issue is verified to occur on every recent Windows version, including Windows 7, Windows 8.1, and Windows 10.
After examining this particular issue thoroughly, it turns out that many different scenarios might spawn this error code. Here’s a shortlist of possible culprits:
+ Overwatch server issues – This unique error code is often associated with a server problem. Likely, the Blizzard infrastructure is currently down, or the matchmaking servers on Overwatch are currently experiencing issuers. If you’re dealing with a server issue, the only thing you can do is wait for the dedicated developers to fix the problem.
+ Unlinking Blizzard account – As it turns out, there’s likewise a glitch that might cause this error code. If your Blizzard account is connected to various devices of the same type (2 consoles or 2 PCs), you can expect to encounter this problem until you unlink every instance from the cloud. You can do this by utilizing the Account Management menu from your computer.
+ Corrupted game installation (console exclusive) – A partially corrupted installation can also be responsible for this issue on last-gen consoles (Xbox One and Playstation 4). If you see yourself in this scenario, you might be able to fix the problem by reinstalling the game conventionally.
Now that you know every possible culprit that might be causing this error code, here’s a list of methods that other users encountering this error have used to fix or at least identify the problem:
Procedure 1: Checking for the Status of Overwatch Servers
Since this error is usually associated with some server error, you should begin this troubleshooting quest by checking for a server problem. This will prevent you from going through many unnecessary steps if the issue is beyond your control.
In the past, there’s been a surge of BN-564 error that can be dated to a point in time where the central Overwatch matchmaking server was down for maintenance or was going through an outage period.
If you assume that a server issue might be the underlying cause for this particular error code, you should begin by checking services like Outage. Report and Downdetector to view if there are currently other users in your area who encounter the same error code as you.
If the status page of Overwatch leads towards a server problem, you should take the time to look at two additional relevant accounts where Blizzard typically posts updates related to server issues – @PlayOverwatch and @BlizzardCS)
Once you’re inside, take a glance at the timeline of the post and see if they made any approved announcement related to an ongoing server issue or a maintenance period that might be causing the BN-564 error code.
Note: If the investigation you’ve performed has revealed an underlying server issue beyond your control, none of the methods below will allow you to fix the problem. In this example, the only possible fix is to wait until Blizzard manages to sort out its server issues.
On the opposite hand, if you managed to uncover no evidence of a server issue, move down to the following procedure below to try out a potential fix that many users encountering the BN-564 error have successfully used.
Procedure 2: Unlinking Blizzard Account
If you’ve previously assured that this issue is not occurring due to a server issue, the first thing you should troubleshoot for is a reasonably common account glitch.
Some affected users who were further dealing with this issue have confirmed that the problem was fixed after accessing the Security settings of their Blizzard account & unlinked the version that was triggering the BN-564 error code.
If you have not tried this fix yet, follow the guidance below to unlink the Blizzard Account from your Console:
1- First, open the Blizzard Battle.Net app and make sure that you’re signed in with the account that is causing the issue.
2- Next, click on the Blizzard icon (top-left corner of the screen), then click on Account Management from the context menu that just appeared.
3- Once you’re inside the Account Management page, scroll down to the Security Checkup tab and click on the Security hyperlink (left corner of the screen).
4- Next, scroll down to the Recent Login Activity tab and click on Log out from all devices.
5- At the final confirmation prompt, click on Log Out and wait until the operation is complete.
6- Return to the device you encounter the BN-564 error code on and sign in with your account credentials once again.
7- Once you are signed back in with your account, start the game and see if the error code is now resolved.
In case a similar problem is still occurring, move down to the next potential fix below.
Procedure 3: Reinstalling the Game (Console Only)
According to some affected users who were further dealing with this issue, you can expect to see this error occurring due to a partially corrupted Overwatch installation. The ghost of the BN-564 error code due to a corrupted local installation is mainly stated to appear on PS4 and Xbox One consoles – next-gen consoles don’t seem to be affected by this issue.
If this situation is applicable and you’re encountering this issue on a console, follow one of the sub-guides below (the one applicable to your console) to reinstall Overwatch and solve the BN-564 error code effectively:
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A. Reinstalling Overwatch on Xbox One
1- Start from the main dashboard of your Xbox One console. Begin by clicking on the Xbox button on your controller, then use the guide menu that just appeared to access the My games & Apps menu.
2- Once you’re inside the Game & Apps menu, scroll down through the list of installed applications and locate Overwatch.
3- After discovering the listing associated with Overwatch, press the Start button and choose Manage game from the newly appeared context menu.
4- Once you reach the following menu, select Uninstall all, then follow the on-screen instructions to assure that you are uninstalling both the base Overwatch game + every add-on you might have installed on top of the base installation.
Note: Don’t worry regarding this operation affecting your character data, load-outs, etc. This data is securely backed up on the cloud and will not be touched by the reinstallation procedure.
5- After the uninstallation is complete, reboot your console the go-ahead and reinstall Overwatch from scratch using its store listing.
6- Launch the game once again and see if the problem is now fixed.
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B. Reinstalling Overwatch on PlayStation4
1- From the main menu of your PS4 console, go ahead and access the Library menu.
2- Once you’re inside the Library menu of your PS4 console, select Games (from the left-hand section of the screen), then move over to the right-hand area of the screen and locate the entry associated with Overwatch and press the Options button on your computer.
3- Next, from the context menu that appeared, use the Delete option and confirm the operation when asked.
4- Once the uninstallation procedure is finally complete, reboot your console, then reinstall Overwatch once again once the next startup is complete.
5- After the game gets reinstalled and every relevant update is applied to it, launch it to see if the BN-564 error code is now fixed.
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Final Words:
Now that you know every possible culprit that might be causing this error code, here’s a list of methods that other users encountering this error have used to fix or at least identify the problem: